The William Inglis Hotel - Luxury hotel - Meet the GM : Belinda Thomson

Celebrating over 30 years with Accor, Belinda Thomson understands the elaborate dynamics of the hospitality industry and demonstrates true dedication to delivering exceptional guest experiences. Having worked in a range of roles within Accor, Belinda has developed an extensive network across the industry. Her professional journey includes notable positions in Sales, Events, Marketing and Leadership. Belinda’s experience teamed with a passion for luxury makes her the ideal leader for The William Inglis Hotel. As General Manager, Belinda has utilised her expertise to drive innovation and cultivate growth through Accor and into the boutique Mgallery brand.

“It is a company I have had the privilege to grow up in, a company where both our values are aligned perfectly,” says Belinda.

Belinda’s experiences and valuable insights have positioned her to carry this excellence into the hotel itself, ensuring its continued success and reputation for quality. At The William Inglis Hotel, Belinda leads the team with drive and dedication to embody the core values of hospitality and craft unforgettable experiences. The hotel’s commitment to excellence is evident in every interaction and detail, ensuring that each guest feels truly valued and cared for.

When discussing the guest journey, Belinda explained “The hotel’s guest experience starts with our team. A team of passionate heartists that deliver curated meaningful and memorable moments. It is in truly taking the time to spend with our guests with every interaction being important and personal. It can be from the smallest of gestures to grand experiences. The hotel is an escape from reality for some and a home away from home for others. It is up to us to understand how to deliver the promise in a way that shows our subtle luxury. In the end, without the guest we do not have a business. Our business is our guest experience!”

Under Belinda’s guidance and leadership, the hotel fosters a culture of creativity and collaboration. In 2024 the property continues to strive to achieve excellence in operations, sustainable practices and a innovative evolution. This has been evident in the notable accolades the hotel has recently received including :

Australian Good Food Guide Chefs hat – The Newmarket Room

Restaurant Guru Best Restaurant in Warwick Farm

Spice Hot 100 Venue for 2024 – Best Regional Conference Venue

Highly Commended in The Wedding industry Awards

Finalist in the Liverpool Local Business Awards

Finalist in the Australian Small Business Awards

The William Inglis Hotel remains dedicated in its mission to deliver unforgettable experiences, upholding a reputation for quality in 2024 and beyond. Belinda encourages that “2024 will be our year of accountability. It is our year to cement our hotel as a true statement in hospitality in Western Sydney. A luxury that is subtle, unique and exceptional. We will deliver this through leading with humility, kindness, passion and strength which will unify and celebrate the diversity of our team and provide our guests with a luxury escape with a touch of home on every visit”. 

The William Inglis hotel continues to advance with Belinda as General Manager, embracing the latest trends and innovations in the hospitality industry.